Payment Policy

At Atelier Glow, we strive to make your shopping experience smooth, secure, and transparent. This Payment Policy explains the methods we accept, how transactions are processed, and what you can expect during checkout.

1. Accepted Payment Methods

We currently accept the following payment methods through Shopify Payments:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through Shopify’s encrypted payment gateway, ensuring your information is fully protected at every step of the checkout process.

2. Currency

All prices listed on our website, www.glowsem.com, are displayed in U.S. Dollars (USD).
Orders placed through our store will be charged in USD, and customers are responsible for any currency conversion fees applied by their bank or credit card provider.

3. Payment Authorization and Processing

Once an order is placed, payment authorization occurs immediately.
Your credit or debit card will be charged at the time of purchase to confirm and secure your order.
If your payment cannot be authorized or is declined, your order will not be processed, and you will be notified to update your payment method.

4. Secure Checkout

Our store uses SSL (Secure Socket Layer) encryption technology to ensure that all personal and payment information remains private and secure.
Atelier Glow does not store or have direct access to your credit card details — all transactions are processed directly through Shopify Payments’ certified secure infrastructure.

5. Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email containing your order details and receipt.
Please review this information carefully. If you notice any issues or discrepancies, contact our support team immediately at info@glowsem.com.

6. Fraud Prevention

To protect our customers and maintain a secure shopping environment, all orders may be subject to verification and fraud screening by our payment processor.
In certain cases, we may request additional information to verify your identity before processing your order. Orders suspected of fraudulent activity will be canceled and refunded.

7. Failed or Pending Payments

If your payment fails or remains pending for more than 24 hours, please contact your card provider or payment service to verify authorization.
You may also reach out to our support team, and we’ll be happy to assist you in resolving the issue.

8. Refunds

Approved refunds are issued to the original payment method used at checkout.
Depending on your bank or card provider, it may take 5–10 business days for the funds to appear in your account after the refund has been processed.
For more information, please review our Return & Refund Policy.

9. Contact Us

If you have any questions or concerns regarding your payment or transaction, please don’t hesitate to contact our support team:

Atelier Glow
info@glowsem.com
+1 (917) 695-5348

Our representatives are available Monday through Friday, 9:00 AM – 6:00 PM (EST) to assist you.